Frequently Asked Questions

PLAY

How do I register to play online?
Click here to register to play bridge online.

Why doesn't my old registration work? 
As of June 2017, a new system to play bridge online has been implemented. All existing players will need to create a new account to continue to play bridge hands on joanbuttsbridge.com. You may use the same login details and username for your new account as your previous account. 
Click here to register to play bridge online.

What should I do about my old account?
Before June 2017, members had to create an account with Sky Bridge Club to play hands on this site. This is no longer the case. You can choose to keep your existing Sky Bridge Club account, or you may cancel it and play with Joan Butts Bridge instead. 
If you have a paid Royal Membership on Sky Bridge Club that you no longer wish to use, please be sure to cancel it or you will continue to be charged. To cancel your Sky Bridge Club Royal Membership email: hello@skybridgeclub.com.

I've forgotten my password!
If you forget your password, you can simply click on the Forgot Password link to reset your password. You will be prompted to enter your email address. Then an email will be sent to you with a link to update your password. If you can't find this email, be sure to check your junk email folder.

Can I play on my tablet or phone?
Yes! The website and gamescreen has been designed for mobile devices. As long as your device has internet access you will be able to play.

Am I playing against real players or a computer?
The computer is both your partner and your opponent. You are always South, but you will also be declarer if North wins the auction. North will become the dummy. 

What is the bidding system?
The game is set up to play the Standard Bidding System, with very few conventions, and mostly natural bidding. 

  • Five Card Majors (1H,1S)
  • 1NT = 15 - 17 points 
  • 2D,H,S = Weak two-bids (2C = Strong, Game Force)
  • Over 1NT or 2NT openings, 2/3C is Stayman
  • 4NT is Blackwood when a suit has been agreed
  • No Transfers (Bid your long suit after partner opens 1/2NT = natural)

How do I know when it's my turn to play?
When it is your turn to play you will see a warm yellow glow around your hand. There will also be a prompt if you try to play out of the wrong hand.

Why do I have to enable cookies? 
We use cookies to deliver you the game. If you don't have these enabled, you may not be able to play online. Here's a basic guide to enabling cookies is available for popular browsers:

Internet Explorer
1. Go to the Tools menu (gear icon)
2. Select Internet Options
3. Click the Privacy tab
4. Click Sites button
5. Enter your site's address
6. Click Allow, click OK, and click OK again

Firefox
1. Click Tools on the toolbar or the menu icon
2. Select Options
3. Click the Privacy tab
4. Under History, select Firefox will: Use custom settings for history
5. Check the Accept Cookies from sites check box then click Exceptions
6. Enter your site's address
7. Click Allow, click Close, and click OK

Google Chrome
1. Click the Customize and control icon in the top right
2. Select Settings
3. Select Show advanced settings
4. Under Privacy, click on Content settings
5. Under Cookies, click on Manage exceptions
6. Enter your site's address and select Allow
7. Click Done

Safari
1. Select the Safari drop down
2. Select Preferences
3. Go to the Privacy tab
4. Select Never Block cookies
5. Close the window


SHOP 

How do I purchase an item from the shop?
Navigate to the shop page. Click on the book you wish to buy and a pop up window will appear. Click on the buy now button and it will be added to the cart.
Once added to the cart, you can change the number of copies you would like to buy. There are 10 and 50 sets available for some books. These bulk buys are discounted. 
Once you are done shopping, click on the Checkout button. You can pay via Paypal or with your credit card. 

How do I close the cart to keep shopping? 
Close the cart window by clicking on the cross icon in the top, right-hand corner of the cart window. A small cart icon will appear on the right edge of the page until you empty the cart or complete your purchase. To access your cart again, click on the cart icon or add another item to the cart.  

How do I purchase more that one copy of a book?
Add the book you would like to the cart. Once added to the cart, you can change the number of copies you would like to buy. There are 10 packs and 50 box sets available for some books. These bulk buys are discounted and provide the best value for bridge clubs or teachers.

How do I purchase multiple items from the shop? 
Select the first item and add it to the cart. You can still scroll and select other items in the main shop window. Alternatively, you can close the cart window by clicking on the cross icon in the top, right-hand corner of the cart window. A small cart icon will appear on the right edge of the page until you empty the cart or complete your purchase.
To access your cart again, click on the cart icon or add another item to the cart.  

How do I remove an item from the cart? 
To remove an item, simply click on the minus button below the item in the cart. Once the amount in the cart is lower than one, it will disappear from the cart. 

How do I see what I have in my cart?
If there are items in your cart, a blue cart icon will appear on the right hand edge of the Home, Shop and Teacher pages. Clicking on the icon will make the cart appear. 

I am trying to buy an item, but when I click on the Buy Now button it's not appearing in my cart. Why? 
Our shop needs cookies to work. If you are blocking cookies or in incognito or privacy mode the store may not work properly for you. Turn these settings off to complete your purchase.
We respect your privacy and will not share your information with any third parties. You can find our Privacy Policy here.

 

 

CAN'T FIND AN ANSWER?
We're happy to help. 

Send us an email and we'll be in touch: 

Shop Questions
accounts@joanbuttsbridge.com

For Website Support
support@joanbuttsbridge.com

Bridge Questions
joan@joanbuttsbridge.com