Frequently Asked Questions


REGISTRATION

How do I register to play online?
Click here to register to play bridge online.

You will be asked to enter your email address - this is used to confirm your account and to log in. 
You will also be asked to set a password, this must be at least 8 characters long. 

Why doesn't my old registration work? 
As of June 2017, a new system to play bridge online has been implemented. All existing players will need to create a new account to continue to play bridge hands on joanbuttsbridge.com. You may use the same login details and username for your new account as your previous account. 
Click here to register to play bridge online.

What should I do about my old account?
Before June 2017, members had to create an account with Sky Bridge Club to play hands on this site. This is no longer the case. You can choose to keep your existing Sky Bridge Club account, or you may cancel it and play with Joan Butts Bridge instead. 
If you have a paid Royal Membership on Sky Bridge Club that you no longer wish to use, please be sure to cancel it or you will continue to be charged. To cancel your Sky Bridge Club Royal Membership email: hello@skybridgeclub.com.


PROBLEMS LOGGING IN

I can't log in!
The first thing to check is that you are trying to log in using your email address, not your username. 
The second thing to check is that you are entering the correct password. Your password must be at least 8 characters long.

I've forgotten my password!
If you forget your password, you can simply click on the Forgot Password link to reset your password. You will be prompted to enter your email address. Then an email will be sent to you with a link to update your password. If you can't find this email, be sure to check your junk email folder.

I've created an account but can't log in!
Before you can log in you must verify your account. When you register you will be sent an email to confirm that your email address belongs to you. If you haven't clicked on the link in this email, you will not be able to log in. If you haven't received this email, first check your junk email folder. If it's not there, then email support@joanbuttsbridge.com.

My account won't stay logged in!
The game system requires cookies to keep you logged in. If you have these disabled, or you are playing in private or incognito mode the game may not work and may not keep you logged in. If you are playing in private or incognito mode, switch your browser to the regular mode to play. 
For instructions on how to enable cookies on your device or browswer, scroll to the bottom of this page.


PLAYING THE GAME

Can I play on my tablet or phone?
Yes! The website and gamescreen has been designed for mobile devices. As long as your device has internet access you will be able to play.

Am I playing against real players or a computer?
The computer is both your partner and your opponent. You are always South, but you will also be declarer if North wins the auction. North will become the dummy. 

What is the bidding system?
The game is set up to play the Standard Bidding System, with very few conventions, and mostly natural bidding. 

  • Five Card Majors (1H,1S)
  • 1NT = 15 - 17 points 
  • 2D,H,S = Weak two-bids (2C = Strong, Game Force)
  • Over 1NT or 2NT openings, 2/3C is Stayman
  • 4NT is Blackwood when a suit has been agreed
  • No Transfers (Bid your long suit after partner opens 1/2NT = natural)

How do I know when it's my turn to play?
When it is your turn to play you will see a warm yellow glow around your hand. There will also be a prompt if you try to play out of the wrong hand.

 

 


When playing, you are always seated south.

Bidding
Underneath your hand is a bidding bar. To bid, highlight the bid you want to make and move the arrow until the bid is in the red square. Then click to select that bid.
If you would like a hint with your bid, click the question mark during the bidding. 

Play
As you are playing or defending the hand, the number of tricks for both sides will appear at the top of the game screen.
The robots you play sometimes play perfectly and sometimes can be quite unpredictable - much like a real life partner.

Revision
To review the bidding, or redeal the hand click on the Menu option in the top right hand corner. You can replay a hand any number of times. You can also play it from East, North or West as well as South.

Scores
After a random hand is over, you'll see the scores at the bottom. Click All Scores to see what everyone else did on that hand.

Review Lesson Hands
For all lesson hands, play them through yourself and then watch the walkthrough the video hand. You can't undo, or claim so it is better to replay the whole hand if you make a mistake.


HOW TO ENABLE COOKIES:

We use cookies to deliver you the game. If you don't have these enabled, you may not be able to play online. Here's a basic guide to enabling cookies is available for popular browsers:

On an iPad or iPhone
1. Go to Settings
2. Find Safari in the left hand menu and tap it to open
3. Scroll down to the Privacy & Security section
4. Find Block Cookies and change the setting to Allow from Websites I Visit 

On an Android Device
1. Open the Browser.
2. Go to Menu > Settings > Privacy & security.
3. Or, go to Menu > More > Settings and find "Privacy settings."
4. Make sure Accept Cookies is checked or switched on.

Internet Explorer
1. Go to the Tools menu (gear icon)
2. Select Internet Options
3. Click the Privacy tab
4. Click Sites button
5. Enter your site's address
6. Click Allow, click OK, and click OK again

Firefox
1. Click Tools on the toolbar or the menu icon
2. Select Options
3. Click the Privacy tab
4. Under History, select Firefox will: Use custom settings for history
5. Check the Accept Cookies from sites check box then click Exceptions
6. Enter your site's address
7. Click Allow, click Close, and click OK

Google Chrome
1. Click the Customise and control icon in the top right
2. Select Settings
3. Select Show advanced settings
4. Under Privacy, click on Content settings
5. Under Cookies, click on Manage exceptions
6. Enter your site's address and select Allow
7. Click Done

Safari
1. Select the Safari drop down
2. Select Preferences
3. Go to the Privacy tab
4. Select Never Block cookies
5. Close the window

CAN'T FIND AN ANSWER?
We're happy to help. 

Send us an email and we'll be in touch: 

Shop Questions
accounts@joanbuttsbridge.com

For Website Support
support@joanbuttsbridge.com

Bridge Questions
joan@joanbuttsbridge.com